Our Public Standards
The Rules We Hold Ourselves To
We work with sick individuals, grieving families, and communities that have historically been overlooked. These standards are public so you can hold us accountable to every one of them.
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You pay NOTHING unless your claim is approved and paid.
Our contingency fee is strictly contingent on approval and payment by the U.S. Department of Justice. If your claim is not approved and paid, you owe no contingency fee.
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We will never solicit a terminally ill person without consent from the family.
We work directly through the caring family member who contacted us, or with their clinician. We never intrude on or cold-solicit a patient in critical care.
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We will give you a fast no.
A quick, honest evaluation is worth far more to your family than months of uncertainty. If statutory criteria are not met, we tell you right away on the first call.
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Independent and dedicated advocacy.
Independent and privately owned. When a matter requires formal legal proceedings or specialized representation, we coordinate directly with experienced, licensed counsel like our partner attorney.
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Your records are yours.
We tell you what we collect and why. Request deletion or return of your file at any time. We never sell or share your private information outside your claim.
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Your story is yours.
If we film an interview or record an oral history, your release is completely revocable at any time and we will take it down within 24 hours upon request.
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You will have a dedicated representative you can contact anytime for help with your case.
You will always know who you are speaking with—a dedicated specialist with a direct phone number and name, not a faceless support desk.